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The Role of AI and Automation in Inclusive Hiring: A New Frontier for Workforce Diversity
Abstract
As organizations strive to build more inclusive and representative workforces, artificial intelligence (AI) and automation have emerged as powerful—but complex—tools in the hiring process. This chapter critically examines how AI-driven systems are being deployed to identify, attract, and evaluate talent, and the implications this has for diversity, equity, and inclusion (DEI) initiatives. While automation promises to remove human bias and improve efficiency, it also risks replicating or even amplifying the very inequities it seeks to solve. Drawing on real-world case studies, ethical debates, and current research, this chapter explores how AI can either entrench systemic discrimination or serve as a catalyst for fairer hiring, depending on how it is designed, trained, and governed. By interrogating the underlying assumptions embedded within algorithmic tools and highlighting the importance of transparency, accountability, and stakeholder collaboration, this chapter offers a nuanced and forward-thinking perspective.
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