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Streamlining Returns Management in Quick Commerce Supply Chains
Abstract
This chapter examines the crucial role of returns management in optimizing Q-Commerce supply chains. With the rapid evolution of e-commerce, the demand for near-instant fulfillment has surged, making speed and customer satisfaction top priorities. Q-Commerce, known for ultra-fast deliveries, faces unique challenges in handling returns. This chapter explores its operational framework and the impact of effective returns management on business performance. It also discusses strategies to streamline returns, minimize disruptions, and enhance customer satisfaction. Case studies of industry leaders like Amazon, Flipkart, and Blinkit highlight best practices and key lessons. The findings emphasize continuous innovation in returns management to meet evolving consumer expectations and sustain growth in Q-Commerce.
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