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Servant Leadership Influence on Organizational Citizenship Behavior With the Mediation Role of Emotional Intelligence: A Case of Public Universities in Ethiopia

Servant Leadership Influence on Organizational Citizenship Behavior With the Mediation Role of Emotional Intelligence: A Case of Public Universities in Ethiopia
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Author(s): Dambi Dugo (Bule Hora University, Ethiopia), Shashi Kant (Bule Hora University, Ethiopia)and Zerihun Kinde Alemu (Ethiopian Civil Service University, Ethiopia)
Copyright: 2025
Pages: 24
Source title: Generation Alpha and Next Generation Leadership for Greener Futures
Source Author(s)/Editor(s): Cemile Şeker (University of Mediterranean Karpasia, Cyprus)
DOI: 10.4018/979-8-3693-9281-2.ch014

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Abstract

This investigation investigates the association among leader servant behavior and behavior of organization citizenship (OCB) within the perspective of higher education institutes in Ethiopia, emphasizing the mediating function of intelligence based on emotions. The investigation involved 385 staff members from various higher education institutes across Ethiopia. Initially, the Kaiser-Meyer-Olkin (KMO) coefficient was utilized to assess the sample adequacy for factor investigation. Following this, confirmatory factor investigation (CFA) was conducted to validate the measurement model and its proxies. Subsequently, the authors examined the hypothesized associations among leader servant behavior, intelligence based on emotions, and behavior of organization citizenship using structural equation modeling (SEM) with the AMOS investigation tool. The outcomes depict that leader servant behavior substantially enhances behavior of organization citizenship, while intelligence based on emotions serves as a critical mediator in this association.

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