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Role of Workplace Conflict Management Climate on Organisational Performance: An Empirical Investigation From Africa
Abstract
Conflict in any organization is inevitable. This chapter therefore examines the relationship between conflict management and organizational performance in selected pharmaceutical companies in Nigeria, the most populous country in Africa. The descriptive survey design was used, and the population of the study comprised all pharmaceutical companies headquartered in Lagos, Nigeria. Proportionate and random sampling techniques were used to select the sample size of 389 which was determined using Yamane's (1967) sample size formula. Findings revealed that the combined effect of both dependent and independent sub-variables revealed that conflict management has a weak positive and insignificant correlation with organizational performance in selected pharmaceutical companies in Lagos State, Nigeria. The chapter recommends that the management of pharmaceutical companies in Lagos State, Nigeria, should formulate a comprehensive business policy aimed at implementing a contemporary conflict management approach across all departments; in order to enhance employee morale.
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