The Role of Human Collaboration in Supply Chain Management

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Author(s): Kenneth Saban (Duquesne University, USA)and John Mawhinney (Duquesne University, USA)
Copyright: 2012
Pages: 16
Source title: Customer-Oriented Global Supply Chains: Concepts for Effective Management
Source Author(s)/Editor(s): Ephrem Eyob (Virginia State University, USA)and Edem G. Tetteh (Virginia State University, USA)
DOI: 10.4018/978-1-4666-0246-5.ch013

Keywords: Business & Management / Business Science Reference / Global Business / Supply Chain Management

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Abstract

This chapter discusses the importance human collaboration in supply chain management. Supply chain performance is often equated with acquiring the best technology or process. However, current studies suggest that supply chain performance also requires human collaboration. To change conventional thinking, this chapter proposes a holistic approach to achieving human collaboration among distributed partners, clarifies the forces that facilitate human collaboration, and identifies the steps management can take to create more collaborative team members.

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