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Robotics Technology in the Tourism and Hospitality Sector in the Wake of the COVID-19 Health Crises
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Author(s): Suneel Kumar (Saheed Bhagat Singh College, University of Delhi, India), Varinder Kumar (Faculty of Management Studies, University of Delhi, India), Aarti Saini (Shaheed Bhagat Singh College, India)and Sanjeev Kumar (Career Point University, Hamirpur, India)
Copyright: 2022
Pages: 11
Source title:
Promoting Inclusivity and Diversity Through Internet of Things in Organizational Settings
Source Author(s)/Editor(s): Gurinder Singh (Amity University, Noida, India), Vikas Garg (Amity University, Noida, India)and Richa Goel (Amity University, Noida, India)
DOI: 10.4018/978-1-6684-5575-3.ch014
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Abstract
During the global pandemic, the worldwide tourism and hospitality sector has affected severely, and robotics can be a good instrument for providing significant physical distance during the pandemic as humans avoid physical interaction. In this chapter, examination has been performed on whether it would be helpful or whether it will have adverse effects on using robotic systems to offer physical distance for the tourism and hospitality sector. The chapter further revealed that robotics technology builds a technological wall among tourists and staff, enhancing physical and emotional distance between them. Therefore, tourism and hospitality businesses need to augment robots with other technologies to promote social interaction and counteract the adverse consequences of complete distance.
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