Relating IT to Service Innovation

View Sample PDF

Author(s): Jay Ramanathan (Ohio State University, USA)and Rajiv Ramnath (Ohio State University, USA)
Copyright: 2009
Pages: 18
Source title: Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks
Source Author(s)/Editor(s): Jay Ramanathan (Ohio State University, USA)and Rajiv Ramnath (Ohio State University, USA)
DOI: 10.4018/978-1-60566-276-3.ch009

Keywords: Business & Management / Business Information Systems / Business Intelligence / Business Science Reference

Purchase

View Relating IT to Service Innovation on the publisher's website for pricing and purchasing information.

Abstract

We explore how different types of opportunities for Interaction improvement - innovation, effectiveness, and resilience can be identified. Our goal here is to explore how an understanding of Interactions also helps identify opportunities for innovation and resilience. Previously we have already covered examples of IT use in Interaction effectiveness though Lean and Knowledge Management. Our focus here is on identifying opportunities through a systematic understanding of Innovation.

The IRMA Community

Research IRM

Relating IT to Service Innovation

Purchase

Abstract

Related Content

IRMA Sponsors