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Public Services Digital Transformation With Competency Strategies and Future Perspectives
Abstract
Integrating new technologies in the public sector plays a crucial role in developing knowledge, skills, and attitudes and requires targeted development strategies. While the COVID-19 pandemic and global recession have created uncertainty in the labor market, the digital transformation of public services has accelerated. This transformation reveals the growing importance of public officials' digital competencies, including technical skills and soft skills such as critical thinking, problem-solving, and communication. This study examines the steps required for the public sector to adapt to the digital age and the demands of digital transformation. It also proposes creating competency frameworks to define and develop these essential skills. The research focuses on the following questions: Which digital competencies are essential for public officials? How can the public sector adapt to the demands of digital transformation? and How can competency frameworks enhance the effectiveness of public services?
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