Part of the Tool Kit: SOA and Good Business Practices

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Author(s): Kee Wong (e-CentricInnovations, Australia)and Greg Adamson (University of Melbourne, Australia)
Copyright: 2012
Pages: 8
Source title: Enhancing Enterprise and Service-Oriented Architectures with Advanced Web Portal Technologies
Source Author(s)/Editor(s): Greg Adamson (University of Melbourne, Australia)and Jana Polgar (Dialog IT, Australia)
DOI: 10.4018/978-1-4666-0336-3.ch015

Keywords: Computer Science & IT / Information Science Reference / Portal Technologies / Web Technologies

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Abstract

Portals, and Service Oriented Architecture in general, simplify the process of delivering services to users. But this doesn’t represent a fundamental change to the user experience. Changing the user experience depends on business intent, and while Web 2.0 functionality is available for users today, corporate and government department practices are often not ready to embrace it. In fact the most effective uptake of new technologies may not be the company intranet at all, but an external company community hosted on MySpace or Facebook. This case study examines the experiences of delivering both strategy and implementations to Fortune 500-type companies and Australian government departments. It compares the experience of delivering web and pre-web services, and notes the impact of the global financial crisis on innovation, concluding with the observation that in this changing climate SOA remains part of the industry practitioner’s toolkit.

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