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Lotus Workforce Management: Streamlining Human Resource Management
Abstract
Human Resources departments are often burdened with administrative tasks performed on behalf of employees who lack the tools necessary to complete these tasks themselves. A software approach known as self-service aims to streamline HR processes by providing employees with access and control of their personal information. Different approaches to self-service have been developed, including solutions offered by SAP, Sage Software, and IBM®. This paper examines the approach taken by IBM Lotus® Workforce Management, which is a self-service solution for IBM WebSphere® Portal. Most of the self-service solutions available in the marketplace do provide HR capabilities for an organization’s workforce, however, these solutions are usually designed as “out-of-the-box” software that require an organization to adopt a particular approach and a specific set of functionality. Lotus Workforce Management, on the other hand, focuses on providing three key features that allow organizations more choice and control over the implementation of a self-service solution. These features are extensibility, customization, and ease of integration. Extensibility is provided through the WebSphere Portal framework that lets users add or remove components and functionality and determine the structure of communication between portal resources. Integration with IBM WebSphere Portlet Factory gives users the ability to customize and design a solution that is tailored to their needs. Finally, ease of integration with HR resources that reside in a back end system is important as most organizations would be reluctant to change or make complex configurations to that system. For this reason, Lotus Workforce Management uses existing components for SAP ERP systems and provides functional code for rapid and simple integration without extensive configuration.
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