New Perspectives on Knowledge Management

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Author(s): Helmut Kasper (WU Vienna University of Economics and Business, Austria), Jürgen Mühlbacher (WU Vienna University of Economics and Business, Austria)and Barbara Müller (Johannes Kepler University Linz, Austria)
Copyright: 2012
Pages: 20
Source title: Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods
Source Author(s)/Editor(s): N. Delener (Arcadia University, USA)
DOI: 10.4018/978-1-4666-0077-5.ch026

Keywords: Business & Management / Business Science Reference / Electronic Services & Service Science / Operations and Service Management

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Abstract

In the following chapter, the authors give an overview of knowledge management, display various forms of knowledge relevant to different companies, discuss the process steps of knowledge management: generation, transfer, retention, and most importantly: show how knowledge, companies, and environments interact to optimize their corporate knowledge flows. The chapter’s aim is to provide a comprehensive picture of the complex interconnections in knowledge management. The authors draw upon approaches discussed in contemporary literature on knowledge management and additionally argue that the way knowledge is handled and retained depends on various systems logics that influence how knowledge is handled and managed within organizations.

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