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A Multicriteria Tool for Evaluating Performance of Service Suppliers: The Case of Met-Mex Peñoles Supply Chain
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Author(s): Albalicia Martínez Hernández (Universidad Tecnológica de Torreón, Mexico), Mario Cantú Sifuentes (Corporación Mexicana de Investigación en Materiales, S.A. de C.V. Mexico, Mexico)and Miguel Gastón Cedillo Campos (Tecnológico de Monterrey, Mexico)
Copyright: 2010
Pages: 22
Source title:
Service Science and Logistics Informatics: Innovative Perspectives
Source Author(s)/Editor(s): ZongWei Luo (The University of Hong Kong, China)
DOI: 10.4018/978-1-61520-603-2.ch010
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Abstract
The purpose of this document is to expose an applied methodology for improving performance of service supply chains mainly focusing on performance of service suppliers running operations in emerging market context. In fact, this solution (methodology and informatics tool) was conceived as a standardized instrument for suppliers of the metallurgical sector. Whereas some researches analyze the service supplier selection, the originality of this work is its continuous improvement approach, based on a standard instrument to measure and improve the quality of service in a metallurgical supply chain. From a logistics standpoint, this applied approach was helpful to the practitioners who were faced with complex evaluating supplier tasks. Comparing with other approaches, the main advantages of the solution proposed is its hybrid methodology founded on a strong systemic point of view and, continuous improvement purpose, as well as its easiness of utilization by service suppliers themselves.
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