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Maturity Models in Healthcare IS/IT Investments: Challenges and Trends
Abstract
There have been several major drivers for the information systems and information technology (IS/IT) investments in healthcare, such as: The ever-increasing burden from chronic disease with costs growing significantly faster, the recognition of the need for greatly improved quality and safety in healthcare delivery, the increasing amount of patient related information, the long live expectancy and the associated costs, more efficacy and efficiency in treatments, the need of better access to medical care among others. The Maturity Model (MM) approach is an instrument to assess and continually improve organizational processes. MM are based on the premise that entities (people, organizations, functional areas, or processes) evolve towards a more advanced maturity crossing several incremental stages. These models have been used to improve the processes in several health care areas. The use of a MM in healthcare has a great potential for improving information management in the sector. This chapter resumes some of the most important developments on this topic.
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