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Managing Workplace Conflicts Through Self-Mediation

Managing Workplace Conflicts Through Self-Mediation
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Author(s): Ndifon Neji Obi (University of Calabar, Nigeria)
Copyright: 2021
Pages: 17
Source title: Encyclopedia of Organizational Knowledge, Administration, and Technology
Source Author(s)/Editor(s): Mehdi Khosrow-Pour D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-7998-3473-1.ch134

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Abstract

This study examines the management of workplace conflicts through self-mediation. It argues that although research about conflicts has generated huge literature, managing workplace conflicts through self-mediation is a comparatively new and under-researched area. The study provides a conceptual background to explore the principle of self-mediation and sketches its significance in addressing the substratum of workplace conflict. The thesis sponsored by this study revolves around the assumption that purging oneself of combustible negative energies is the critical first step in effective management of workplace conflicts. Data for the study is generated through secondary sources and analyses are based on hypothetical case studies. The study makes the point that although conflict in the workplace may be externally generated or triggered, the predisposition to act constructively or destructively is internal to the individual. The study however, suggests relevant conflict management trainings for staff.

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