M-Government and Its Application on Public Service Delivery

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Author(s): Vannie Naidoo (University of KwaZulu-Natal, South Africa)and Thokozani Ian Nzimakwe (University of KwaZulu-Natal, South Africa)
Copyright: 2019
Pages: 14
Source title: Security Frameworks in Contemporary Electronic Government
Source Author(s)/Editor(s): Ryma Abassi (Carthage University, Tunisia)and Aida Ben Chehida Douss (Carthage University, Tunisia)
DOI: 10.4018/978-1-5225-5984-9.ch001

Keywords: Business & Management / Electronic Government / Electronic Services & Service Science / Information Science Reference

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Abstract

Technology has taken over every aspect of society. It is only fitting that governments embrace technological changes in society and develop m-government for the technologically savvy people of today's society. A global change that is transforming the government sector is the use of ICTs to improve service delivery. In this chapter, the following themes will be investigated and discussed: e-government, defining mobile government, different perspectives on mobile government, mobile government in developed countries, mobile government in developing countries, benefits and limitations of mobile government, way forward in implementing mobile government, and future research in areas of mobile government.

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