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Is the Idea of Human Replacement too Far-Fetched?: Artificial Intelligence as a Partner for the Public Sector

Is the Idea of Human Replacement too Far-Fetched?: Artificial Intelligence as a Partner for the Public Sector
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Author(s): Rigoberto García-Contreras (Autonomous University of Mexico State, Mexico), J. Patricia Muñoz-Chávez (Technological University of the Metropolitan Area of the Valley of Mexico, Mexico) and Rosa L. Muñoz-Chávez (Metropolitan Autonomous University, Mexico)
Copyright: 2023
Pages: 21
Source title: Handbook of Research on Applied Artificial Intelligence and Robotics for Government Processes
Source Author(s)/Editor(s): David Valle-Cruz (Universidad Autónoma del Estado de México, Mexico), Nely Plata-Cesar (Universidad Autónoma del Estado de México, Mexico) and Jacobo Leonardo González-Ruíz (Universidad Autónoma del Estado de México, Mexico)
DOI: 10.4018/978-1-6684-5624-8.ch005



Public sector organizations are increasingly adopting artificial intelligence (AI). However, its implementation is creating controversy regarding its impact on the labor market (technological unemployment). The purpose of this chapter is to determine whether the idea that AI will replace human labor within the public sector is realistic, or it is too exaggerated. A systematic review of the literature and an analysis of cases in three different contexts were developed. The results show a framework that foresees positive future scenarios, and it is glimpsed that the relationship between humans and AI will be perfected over time to ensure that the benefits of this relationship are legitimate for public organizations.

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