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Industrial SMEs in B2B Relationships: Perceptions of Familiarity With and Use of LinkedIn as an Effective Tool for Internationalization

Industrial SMEs in B2B Relationships: Perceptions of Familiarity With and Use of LinkedIn as an Effective Tool for Internationalization
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Author(s): María Teresa Barroso del Cerro (Open University of Catalonia, Spain), Ana Isabel Jiménez Zarco (Open University of Catalonia, Spain), Mónica Cerdán-Chiscano (Open University of Catalonia, Spain)and Carlota Lorenzo Romero (University of Castilla-La Mancha, Spain)
Copyright: 2025
Pages: 36
Source title: Evolving Strategies for Organizational Management and Performance Evaluation
Source Author(s)/Editor(s): Ricardo Marcão (ISLA Santarém, Portugal)and Vasco Santos (Institute Polytechnic of Tomar, Portugal)
DOI: 10.4018/979-8-3373-0149-5.ch016

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Abstract

This study Spanish SMEs that manufacture intermediate goods, focusing on their familiarity with and use of 4.0 technologies in the internationalization process. The research centers on the Business-to-Business (B2B) market and explores the perception, familiarity, and use of LinkedIn as a professional tool. Currently, LinkedIn is recognized as an efficient platform for enhancing visibility and credibility among potential international clients. It also serves as a key instrument for digitizing client relationship management. The study adopts the Technology-Organization-Environment (TOE) Framework proposed by Tornatzky and Fleischer (1990) A qualitative research approach was employed to determine the framework's applicability to the industrial B2B sector. The research sample consisted of 10 CEOs and executives from industrial SMEs, and data was collected through in-depth interviews and analyzed statistically. The results reveal significant gaps in managers' knowledge of the benefits of adopting digital technologies, particularly LinkedIn, for accessing international clients.

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