Increasing Service Exports: A Key Contributor in the Growth of the Global Knowledge Economy

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Author(s): Max Coulthard (Monash University, Australia)
Copyright: 2012
Pages: 13
Source title: Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods
Source Author(s)/Editor(s): N. Delener (Arcadia University, USA)
DOI: 10.4018/978-1-4666-0077-5.ch004

Keywords: Business & Management / Business Science Reference / Electronic Services & Service Science / Operations and Service Management

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Abstract

Many business leaders and government policy makers see knowledge-based service exports as a way to achieve a global competitive advantage. This chapter presents an Australia-based study of service exporters identifying key barriers to success and potential roles for government agencies. Major findings included the requirement to: better define service exports; ensure exporters are classified accurately; provide appropriate and timely planning; improve financial support; attract qualified and appropriate human resources; plus the need for government incentives and support to increase the innovation and export orientation of service based organisations.

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Increasing Service Exports: A Key Contributor in the Growth of the Global Knowledge Economy

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