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Impact of Knowledge Management on Human Resource Performance: Case of the Company Maroc Télécom

Impact of Knowledge Management on Human Resource Performance: Case of the Company Maroc Télécom
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Author(s): Ahmed El Hammoumi (FPT Taza, Morocco)and El-Ouali Adil (Faculty of Social, Legal, and Economic Sciences of Fès, Morocco)
Copyright: 2025
Pages: 22
Source title: Evolving Strategies for Organizational Management and Performance Evaluation
Source Author(s)/Editor(s): Ricardo Marcão (ISLA Santarém, Portugal)and Vasco Santos (Institute Polytechnic of Tomar, Portugal)
DOI: 10.4018/979-8-3373-0149-5.ch014

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Abstract

This study aims to identify the role of knowledge management in improving human resources performance within the company Maroc Telecom, based on an analytical approach using a questionnaire as a data collection tool. The study produced significant results, notably confirming a statistically significant relationship between knowledge management and human performance within Maroc Telecom. It highlights the important role that knowledge management plays through its processes (knowledge diagnosis, generation, storage, dissemination, and application) in enhancing the company's organizational performance by raising the performance level of its employees.

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