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High Performance Work System: A Competitive Advantage Chronicle for Management

High Performance Work System: A Competitive Advantage Chronicle for Management
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Author(s): Shurlly Tiwari (International School of Management Excellence, India)
Copyright: 2024
Pages: 29
Source title: Improving Service Quality and Customer Engagement With Marketing Intelligence
Source Author(s)/Editor(s): Mudita Sinha (Christ University, India), Arabinda Bhandari (Presidency University, India), Samant Shant Priya (Lal Bahadur Shastri Institute of Management, India)and Sajal Kabiraj (Häme University of Applied Sciences, Finland)
DOI: 10.4018/979-8-3693-6813-8.ch007

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Abstract

A modern management strategy called a High-Performance Work System (HPWS) seeks to maximise an organization's human potential and skills to improve performance. This management paradigm breaks from conventional, hierarchical management techniques. The salient characteristics and guiding ideas of high-performance work systems are employee centricity, teamwork, regular performance improvement, flexibility, customer focus, strategic alignment, performance-based compensation and information sharing, to name a few. HPWS is associated with the idea that organizations can gain a competitive advantage (Alkhatib & Valeri, 2022) by creating a work environment where employees are engaged, motivated, and productive. This new era of management acknowledges that traditional top-down, command-and-control structures may not be as effective in today's dynamic and knowledge-based economy. Implementing a High-Performance Work System involves a holistic approach with the ultimate goal of achieving superior organizational performance and competitiveness.

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