Global Challenges and Opportunities of New Technologies for Workplace Conflict Resolution Through ADR

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Author(s): Marta Gonzalo Quiroga (Rey Juan Carlos University, Spain)
Copyright: 2025
Pages: 30
Source title: Global Economic Challenges and Opportunities for the Workplace
Source Author(s)/Editor(s): Cristina Carrasco-Garrido (Rey Juan Carlos University, Spain), Antonio Martínez Raya (Universidad Politécnica de Madrid, Spain)and Carmen De-Pablos-Heredero (Rey Juan Carlos University, Spain)
DOI: 10.4018/979-8-3693-6289-1.ch005

Keywords: Business Science Reference / Economics and Economic Theory / Knowledge Management and Library Science / Organizational Development

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Abstract

This paper aims to provide a scientific analysis of the scarce existing academic and practical work on the global challenges and benefits of New Technologies and Artificial Intelligence (AI) in Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) applied to the workplace. Its innovative and unprecedented approach provides an in-depth and structured understanding of the integration of emerging technologies into ADR mechanisms in the workplace. At the same time, it includes a comprehensive analysis of technological and AI developments in ADR, the impact of these on the efficiency and accessibility of ADR in the workplace.

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Global Challenges and Opportunities of New Technologies for Workplace Conflict Resolution Through ADR

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