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Evidential Reasoning-Based Evaluation of Services
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Author(s): Van Nam Huynh (Japan Advanced Institute of Science and Technology, Japan), Minh Chau Doan (Japan Advanced Institute of Science and Technology, Japan), Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)and Yoshiteru Nakamori (Japan Advanced Institute of Science and Technology, Japan)
Copyright: 2014
Pages: 14
Source title:
Progressive Trends in Knowledge and System-Based Science for Service Innovation
Source Author(s)/Editor(s): Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)and Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan)
DOI: 10.4018/978-1-4666-4663-6.ch010
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Abstract
Evaluation of services plays an important role in the pre-negotiation process for negotiations over services between autonomous agents. Typically, the service evaluation problem can be regarded as multi-attribute decision making, possibly with uncertainty. This chapter first presents an overview on some decision models, which have been used for evaluating service offers in negotiations, and then discusses the issue of handling uncertainty and imprecision in the service evaluation process by a combined approach for evaluation in order to provide decision support in the pre-negotiation process. Finally, the chapter introduces an evidential reasoning-based model for evaluation of services illustrated by a numerical example.
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