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Ethical Issues Arising from the Usage of Electronic Communications in the Workplace
Abstract
E-mail has become the most popular communication tool in the professional environment. Electronic communications, because of their specific nature, raise a number of ethical issues: e-mail communications are distance, asynchronous, text-based, and interactive computer-mediated communications and allow for storage, retrieval, broadcast and manipulation of messages. These specificities give rise to misunderstanding, misconduct in the absence of the interlocutors, information and mail overload, as well as privacy infringement and misuse of shared computing resources. Inexperience explains some users’ unethical behavior. Other forms of unethical behavior find their roots in corporate culture, internal competition and management styles. E-businesses, as early adopters of information and communication technologies, are being particularly exposed to such behaviors, since they rely heavily on electronic communications. They should therefore assess their internal situation and develop and enforce e-mail policies accordingly.
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