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Co-Engineering IT Services for Lean Operations
Abstract
The ACE structure is not only used to create BioS goals and work products, but also to perform the analysis needed to prioritize improvement projects and their tasks. We next show how the structure is used to define tasks and priorities to deploy in the context of existing enterprise systems and emerging technologies to reduce the time to install new PCs from seventeen days to one day. The related goals are met by quantifying the Interactions between global Lean and local Autonomic goals to achieve continuous improvement. Finally, we show here how a complex system ‘improves’ operationally through enhancements in a Role set that includes both Agents in the physical world and in the Electronic world. for related approaches to this also see Brittenham et al 2007a. We use the PC (personal computer) Build and Install service to illustrate methods for the improvement of underlying Interactions within a typical complex organization. This application was selected because it has the complex characteristics, yet it is representative and straightforward to understand. The techniques are widely applicable for the improvement of IT services and Primary services.
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