Emergency Response to Mumbai Terror Attacks: An Activity Theory Analysis

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Author(s): Divya Shankar (University of Buffalo at SUNY New York, USA), Manish Agrawal (University of South Florida, USA)and H. Raghav Rao (University of Buffalo at SUNY New York, USA)
Copyright: 2011
Pages: 13
Source title: Cyber Security, Cyber Crime and Cyber Forensics: Applications and Perspectives
Source Author(s)/Editor(s): Raghu Santanam (Arizona State University, USA), M. Sethumadhavan (Amrita University, India)and Mohit Virendra (Brocade Communications Systems, USA)
DOI: 10.4018/978-1-60960-123-2.ch004

Keywords: Digital Crime & Forensics / Information Science Reference / IT Security and Ethics / Security & Forensics

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Abstract

The Mumbai terror attacks of November 2008 lasted for over 60 hours and resulted in the death of over 172 people. The attack revealed several shortcomings of the emergency response preparedness in Mumbai. This chapter concentrates on the emergency response provided and uses activity theory to analyze it. The authors explore the diverse dimensions of emergency, determine the lessons learned from the incident and evaluate the emergency response. They suggest how operations could be improved thus setting a standard for any future emergency response.

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