E-Inclusion Strategies in Public Administrations: Experiences From Regional Governments in Spain

View Sample PDF

Author(s): Laura Alcaide Muñoz (University of Granada, Spain), Antonio M. López Hernández (University of Granada, Spain)and Manuel Pedro Rodríguez Bolívar (University of Granada, Spain)
Copyright: 2018
Pages: 22
Source title: Information and Technology Literacy: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-3417-4.ch024

Keywords: Digital Literacy / Information Science Reference / IT Research and Theory / Library & Information Science

Purchase

View E-Inclusion Strategies in Public Administrations: Experiences From Regional Governments in Spain on the publisher's website for pricing and purchasing information.

Abstract

The implementation of e-Government could reduce administrative costs and the time devoted to repetitive tasks by civil servants, offering greater transparency to public administration, improving the current performance of public sector services, and expanding access to services. However, previous research indicates that there are significant barriers for citizens, assuming major obstacles. In this sense, the EU and, in particular, the Spanish government has formulated policies and legal frameworks to introduce in the field of the provision of public sector services in order to customize and to access these services. Therefore, the purpose of this chapter is to obtain a vision of government strategies adopted by Spanish regional governments to reduce the digital divide.

The IRMA Community

Research IRM

E-Inclusion Strategies in Public Administrations: Experiences From Regional Governments in Spain

Purchase

Abstract

Related Content

IRMA Sponsors