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Digital Transformation and Tourist Experiences
Abstract
Technology has transformed the tourism industry over time, and today, this transformation has accelerated with digitalization and Industry 4.0. With the application of new generation technologies that shape Industry 4.0 to the tourism industry, the concept of smart tourism has entered the literature and digitalization has accelerated in tourism. It can be said that digital transformation has had an impact on tourist experiences. In this context, this chapter aims to describe the potential impact of digital transformation on the tourist experience. For this purpose, the following topics and concepts will be studied: uses of Industry 4.0 technologies in tourism industry, digital transformation, tourist experiences, and effects of digital transformation on tourist experience.
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