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Digital Government in the US Local Government: An Evaluation Study of North Carolina County Government
Abstract
This chapter provides a comprehensive assessment of the current practice of digital government in North Carolina local government by applying a comprehensive evaluative matrix to county websites. The evaluation encompasses key aspects of security and privacy, usability, content, service, and citizen participation, especially the use of social media by county government. In addition to ranking county websites based on each component of the evaluative scores, social and economic conditions of counties are used as predictors for the performance of these websites in regression analysis in identifying high performing and underperforming counties. The study finds that there are significant disparities between rural and urban counties in the development of e-governance, with some counties achieved better than expected. It concludes by discussing the implications and generalizability of the research findings and the limitations of this study as well as future research in US local digital government.
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