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Designing a Convenient Performance Metric Model to Support Quick Decisions for SMEs Using the 7-SF Methodology

Designing a Convenient Performance Metric Model to Support Quick Decisions for SMEs Using the 7-SF Methodology
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Author(s): Subhashini Durai (LEAD College of Management, India)and Geetha Manoharan (SR University, India)
Copyright: 2026
Pages: 40
Source title: Competitive Intelligence in the Digital Age: Strategies for Business and Technology Leadership
Source Author(s)/Editor(s): Ricardo Marcão (ISLA Santarem, Polytechnic University, Portugal & NECE, University of Beira Interior, Portugal )and Vasco Ribeiro Santos (Polytechnic University of Tomar, Portugal & ISLA Santarém Polytechnic University, Portugal)
DOI: 10.4018/979-8-3373-2690-0.ch004

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Abstract

Workforce effectiveness measures quality, utilization, and performance, which affect productivity. Performance evaluation is needed for organizational decision-making. Technology-driven businesses use new instructional methods. KPIs and appropriate performance measures for workforce effectiveness metrics must be linked since they impact performance management. HR decisions and procedures benefit from metrics and data. The project's main goal is a realistic 7SF Performance Metric Model. From an open-approach technique, a flexible 7-step conceptual framework for assessing workforce effectiveness utilizing HR metrics and performance indicators was created. In today's competitive workplace, HR managers want predictive analytics. To improve performance management, the chapter will identify relevant HR metrics from literature databases to measure workforce effectiveness linked to appropriate performance measures in an organization. Academics, organizations, practitioners, researchers, and students will be interested.

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