The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Design Methods for Decision Support Systems: A Perspective of Small Business B2C E-Commerce Environment
Abstract
This article reviews methods to the development of a decision support system (DSS) solution for small business owners/managers. The main objective of designing the DSS artefact is to support the strategic decision-making for achieving competitive advantages in the business-to-consumer (B2C) e-commerce environment. Many researchers in the DSS domain utilised various methods to design of information systems (IS) artefact, mostly intended for large businesses. Researchers have paid much attention to the business environment as a knowledge source for DSS design and development for the small business strategic decision support needs. User-centred design (UCD) principles were adopted for DSS development. Prior a novel DSS development, multiple case studies were carried out for understanding the user needs and system requirements. Also, knowledge was sourced from the external business environment via the analysis of small business website features against their overseas competitors. The findings suggested developing a DSS solution for small business needs.
Related Content
|
Ramsés Cabrera-Gala, Sandra Lopes Miranda.
© 2026.
34 pages.
|
|
Catarina Fernandes, Eduardo Milhões Pinheiro.
© 2026.
42 pages.
|
|
Mohammadsadegh Omidvar, Iza Gigauri.
© 2026.
38 pages.
|
|
Olena Chupyr, Gulzira Yestekova, Milen Mitkov, Olha Hetman, Teodora Dimitrova.
© 2026.
30 pages.
|
|
Iryna Sedikova, Ihor Savenko, Iryna Honcharova, Denys Sedikov, Daria Shalahinova, Hanna Palvashova.
© 2026.
30 pages.
|
|
Sónia Calado, Cláudia Miranda Veloso.
© 2026.
38 pages.
|
|
Olena Sushchenko, Alina Danileviča, Georgi Rusenov, Oleksandra Olshanska.
© 2026.
32 pages.
|
|
|