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Cybersecurity, Data Protection, and Ethics in Digital Government: Emotional Stability and Institutional Trust in the Age of Artificial Intelligence
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Author(s): Miguel Ruiz Jaimes (Universidad Politécnica del Estado de Morelos, Mexico), Yadira Toledo Navarro (Universidad Politécnica del Estado de Morelos, Mexico), Marco Antonio García Márquez (Universidad Politécnica de Pachuca, Mexico), José Efrén Marmolejo Valle (Universidad Autónoma de Guerrero, Mexico), Manuel Erazo Valadez (El Centro Nacional de Investigación y Desarrollo Tecnológico (CENIDET), Mexico), Angel Israel Daza-Castillo (El Centro Nacional de Investigación y Desarrollo Tecnológico (CENIDET), Mexico)and Tlaloc Humberto Vergara Morales (El Centro Nacional de Investigación y Desarrollo Tecnológico (CENIDET), Mexico)
Copyright: 2026
Pages: 28
Source title:
Innovation, Transparency, and Participation in Smart Government
Source Author(s)/Editor(s): Jorge A. Ruiz-Vanoye (Universidad Politécnica de Pachuca, Mexico), Ocotlan Díaz-Parra (Universidad Politécnica de Pachuca, Mexico)and Eric Simancas-Acevedo (Universidad Politécnica de Pachuca, Mexico)
DOI: 10.4018/979-8-3373-5535-1.ch009
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Abstract
This chapter explores the intersection of cybersecurity, data protection, and digital ethics in government, emphasizing how secure and transparent digital environments influence citizen trust and emotional well-being. Building on the conceptual model of synthetic happiness, it argues that digital security is not only a technical requirement but a foundation for institutional legitimacy in AI-driven societies. The discussion incorporates international legal frameworks such as GDPR, NIST CSF, and ISO 27001, along with national laws like Mexico's LGPDPPSO, to illustrate challenges in harmonizing cross-border data policies. It also analyzes ethical considerations surrounding algorithmic bias, AI transparency, and surveillance, presenting best practices including explainable AI, blockchain-based accountability, and citizen participation platforms. Through a multidisciplinary approach, the chapter proposes strategic recommendations for governments to build inclusive, ethical, and emotionally resilient digital ecosystems.
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