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Fundamentals of Smart Government

Fundamentals of Smart Government
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Author(s): Jorge A. Ruiz-Vanoye (Universidad Politécnica de Pachuca, Mexico), Ocotlán Díaz-Parra (Universidad Politécnica de Pachuca, Mexico)and Eric Simancas-Acevedo (Universidad Politécnica de Pachuca, Mexico)
Copyright: 2026
Pages: 26
Source title: Innovation, Transparency, and Participation in Smart Government
Source Author(s)/Editor(s): Jorge A. Ruiz-Vanoye (Universidad Politécnica de Pachuca, Mexico), Ocotlan Díaz-Parra (Universidad Politécnica de Pachuca, Mexico)and Eric Simancas-Acevedo (Universidad Politécnica de Pachuca, Mexico)
DOI: 10.4018/979-8-3373-5535-1.ch001

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Abstract

The emergence of digital technologies — cloud computing, big data analytics, the Internet of Things (IoT), artificial intelligence (AI), and blockchain — has transformed public administration into a data-driven, citizen-centred ecosystem often referred to as smart government. This paper synthesises theoretical foundations and empirical evidence on how these technologies are reshaping governance structures, decision-making processes, service delivery models, and stakeholder engagement. We further examine the policy implications — including regulatory frameworks, capacity building, and ethical considerations — and propose a framework for scaling smart government initiatives while mitigating risks such as privacy erosion, digital exclusion, and governance fragmentation. The paper concludes with recommendations for policymakers, practitioners, and researchers to foster resilient, inclusive, and evidence-based digital public services.

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