Consideration of Service Design for Internet Service Businesses

View Sample PDF

Author(s): Akira Kondo (Hitachi Intermedix Co., Ltd., Japan)
Copyright: 2014
Pages: 19
Source title: Progressive Trends in Knowledge and System-Based Science for Service Innovation
Source Author(s)/Editor(s): Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)and Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan)
DOI: 10.4018/978-1-4666-4663-6.ch021

Keywords: Business & Management / Business Science Reference / Electronic Services / Electronic Services & Service Science

Purchase

View Consideration of Service Design for Internet Service Businesses on the publisher's website for pricing and purchasing information.

Abstract

This chapter proposes a service design process and value co-creation model in Internet information service. Based on a service design survey and current main service design theories and methods, a value co-creation model of Internet information service is proposed, which includes “real time value co-creation” and “accumulated value co-creation.” Human-centered design process of service design for Internet information services is also proposed. This process is intended to take into account the characteristics of the co-value creation model of Internet information, improving the conventional process.

The IRMA Community

Research IRM

Consideration of Service Design for Internet Service Businesses

Purchase

Abstract

Related Content

IRMA Sponsors