Conceptualization and Measurement of Smart Shopping

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Author(s): Myriam Quinones (Universidad Autónoma de Madrid, Spain), Mónica Gómez-Suárez (Universidad Autónoma de Madrid, Spain)and Maria Jesús Yagüe (Universidad Autónoma de Madrid, Spain)
Copyright: 2019
Pages: 15
Source title: Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments
Source Author(s)/Editor(s): Giuseppe Granata (University of Cassino and Southern Lazio, Italy), Andrea Moretta Tartaglione (University of Cassino and Southern Lazio, Italy)and Theodosios Tsiakis (Alexander Technological Educational Institute of Thessaloniki, Greece)
DOI: 10.4018/978-1-5225-7856-7.ch011

Keywords: Business & Management / Business Science Reference / Consumer Management / Marketing and Consumer Behavior

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Abstract

The purpose of this chapter is to critically review current studies on “smart shopping” with the aim of improving the understanding of this phenomenon and suggesting future lines of research. The authors present a pioneering classification of international research on smart shopping published in the last 30 years that provides a comprehensive overview of existing knowledge. They categorize smart shoppers' traits and develop a thorough analysis of existing measurement scales, data collection methods, product categories and countries that have been objects of prior studies. Their findings highlight the need to develop cross-cultural models that consider the affective and behavioral dimensions of smart shoppers from different countries to help academics and practitioners better identify and target this customer segment.

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Conceptualization and Measurement of Smart Shopping

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