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Characterization of Service Orientation and the Adaptive Complex Enterprise
Abstract
We begin with a characterization of service challenges and a conceptualization of a complex service enterprise as a collection of organizations and sub-organizations. Each organization is in turn in an internal cycle of adaptation characterized by BioS - Business value achieved through an Information infrastructure enabled Operations to deliver on Service Strategy. The overview of this conceptualization is illustrated in the 2 Figures. The car manufacturing enterprise is used to quickly introduce and illustrate important concepts such as agility, innovation, resilience, effectiveness, sense and respond, vertical and horizontal alignment. In addition we characterize influences on a complex Business-IT system: Service delivery challenges due to Routine and non-Routine services , Multiple stakeholders , Chaos due to change, variation, and service layers , Vertical BioS alignment as well as horizontal customer-provider alignment , Trends and the Strategic role of IT , Changing the business versus running the business , and Underlying Enterprise Architectures (EA) and Related Methods We conclude with the Scope and parts of the Adaptive Complex Enterprise (ACE) framework.
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