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Building a Future-Ready Public Sector Cultural Shifts in Digital Governance
Abstract
The rapid advancement of digital technologies is transforming the public sector, requiring a fundamental shift in organizational culture to meet the demands of digital governance. This chapter explores the critical role of culture in building a future-ready public sector that can effectively respond to the challenges and opportunities of digital transformation. It examines the key cultural shifts needed to foster innovation, agility, and citizen-centric service delivery. The chapter also discusses the barriers to cultural change within government organizations and presents strategies for cultivating a digital-first mindset among public sector employees. By analyzing case studies and best practices, this chapter provides a comprehensive guide for public sector leaders seeking to drive cultural change and enhance digital readiness. The insights presented are essential for understanding how to align public sector culture with the evolving landscape of digital governance.
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