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Artificial Intelligence (AI) and Digital Competencies in the Public Sector
Abstract
Artificial intelligence (AI) is rapidly transforming the public sector, offering immense potential to enhance efficiency, transparency, and citizen engagement. However, effectively harnessing this potential requires a public workforce equipped with the necessary digital competencies. This research chapter explores the symbiotic relationship between AI and digital competencies, highlighting their impact on public sector transformation. AI has the potential to significantly enhance public sector efficiency and productivity by automating repetitive tasks, thereby freeing human resources for more strategic endeavors. Data-driven decision-making, another crucial advantage, allows AI to analyze extensive datasets and generate actionable insights, improving policy decisions and resource allocation. Additionally, AI-powered chatbots and virtual assistants can provide continuous citizen support, streamlining service delivery and personalizing citizen interactions to build trust and satisfaction.
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