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AI Hallucinations and Employee Training in the Metaverse: Ensuring Accuracy in Skill Development
Abstract
The combined impact of AI and immersive technology on compressed timelines is only accelerating the adoption of the Enterprise Metaverse as an employee training platform. Within these virtual environments, AI-fueled avatars, conversational agents and simulator systems make possible the creation of learning experiences which are interactive, tailor to ingest an individual student's needs with ease across scales from thousands down to just one individual. Yet the integrity of such systems is now threatened by AI-built hallucinations, in which generative models produce a kind of “fake news” that is volatiles out to different audiences or produces simply non-factual information. For businesses trying to get their employees trained, these “hallucinations” could put them at risk of misinformation, must confound their judgment-making and violate the trust people put in company learning ecosystems. It also shows how AI-based role-playing and real-time feedback can help provide in-depth training simulations, as well as a perspective on both the opportunity and the problem.
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