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AI-Based Chatbots as Civil Servants: A Utopia or a Dystopia?
Abstract
In this chapter, goverments use of artificial intelligence-based (AI-based) chatbots analysis with the perspective of utopian or dystopian insights for digital competencies of governments. Thus, the aim of this chapter is to identify the main characteristics of the use of AI-based chatbots in government and to determine whether this issue should be evaluated with a utopian or dystopian approach. The rapid development of chatbots has started to create a new civil servant mechanism in digital government. Civil servant, public interest-value, public service and technological determinism that chatbots, which can be seen as the determinant of digital competencies as the main elements of the digital government. This dimension will create for the state and society a utopian community, while the potential risks and problems related to cyber centralisation are dystopian. In this context, chatbots of selected countries in digital government services are compared with evaluation.
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