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Advancing Digital Competencies in Public Administration Empowering Civil Servants in the Digital Age
Abstract
In the contemporary digital era, public administration is transforming through technologies like big data analytics, cloud computing, and artificial intelligence (AI). These advancements improve efficiency, transparency, and service delivery but rely on the development of digital competencies among civil servants, such as digital literacy, data analysis, cybersecurity, and AI skills. This chapter examines the importance of continuous upskilling in public administration, drawing on global and European initiatives like the Digital Skills and Jobs Coalition and national programs like Portugal's “Incode 2030.” It also explores ethical and regulatory challenges, particularly in AI, and highlights the need for strategic human resource development. Effective training programs, partnerships, and blended learning approaches are suggested to address skill gaps. Ultimately, the research emphasizes a comprehensive strategy for digital competency development as vital for navigating the complexities of digital governance and achieving sustainable transformation in public services.
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