Achieving Objective Values for Customers in Enterprise IT Solution Services: A New Concept – Methodological Universe for the Services Environment (MUSE) and “Design Office”

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Author(s): Yukiko Nishioka (ACT Consulting Corp., Japan)and Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)
Copyright: 2014
Pages: 20
Source title: Progressive Trends in Knowledge and System-Based Science for Service Innovation
Source Author(s)/Editor(s): Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)and Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan)
DOI: 10.4018/978-1-4666-4663-6.ch019

Keywords: Business & Management / Business Science Reference / Electronic Services / Electronic Services & Service Science

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Abstract

In this chapter, the authors discuss real business cases of IT solution services in the information industry. The concepts of two “service values” are introduced (i.e., “objective value” and “functional value,” which should be co-created by customer and service providers). The authors introduce the role of a “design office” to support this co-creation activity and propose the method of MUSE for designing successful IT solution services. Two cases of actual IT solution processes are analyzed from the viewpoint of service to demonstrate the effectiveness of the proposed concept.

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Achieving Objective Values for Customers in Enterprise IT Solution Services: A New Concept – Methodological Universe for the Services Environment (MUSE) and “Design Office”

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