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The Impact of Information Systems on Project Success in a Hybrid Work Environment: Evidence From the World's Largest Consulting Firm
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Author(s): Marko Samardzic (University of Novi Sad, Serbia), Teodora Vuckovic (University of Novi Sad, Serbia), Danijela Ciric Lalic (University of Novi Sad, Serbia), Iztok Palcic (University of Maribor, Slovenia)and Ugljesa Marjanovic (University of Novi Sad, Serbia)
Copyright: 2025
Volume: 16
Issue: 1
Pages: 24
Source title:
International Journal of Information Technology Project Management (IJITPM)
Editor(s)-in-Chief: John Wang (Montclair State University, USA)
DOI: 10.4018/IJITPM.386592
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Abstract
This study investigated the impact of information systems (IS) success on Project Success (PS) within hybrid and remote work environments, drawing empirical evidence from the world's largest consulting firm. By integrating the DeLone and McLean IS success model with established PS frameworks, the research examined how IS components—system quality, user satisfaction, and use/intent to use—influence key PS dimensions: project management success, impact on the team, impact on the customer, and project investment success. Data from 198 employees were analyzed using structural equation modeling, confirming all hypothesized relationships. Results revealed that IS net benefits significantly enhance PS across all dimensions, while system quality and user satisfaction further drive IS effectiveness. The study underscores the critical role of robust digital infrastructure in optimizing project outcomes, offering theoretical insights and practical recommendations for organizations navigating hybrid work models. Limitations and future research directions are also discussed.
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