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Beyond the Generalist: The Overlooked Importance of Technical Expertise in IT Project Management
Abstract
International frameworks and accreditations define the core competencies required of information technology (IT) project managers. Among these, technical skills are often cited as important, particularly in IT-focused projects. However, the technical competencies required—and the extent to which project managers should possess them—remain unclear. The literature on this topic is limited, though existing studies indicate that technical proficiency contributes to project success in technical domains. To explore this gap, semi-structured interviews with IT project managers and project participants were undertaken to examine perceptions of technical skills. Findings reveal a divide between participants with technical education, who emphasized the necessity of technical expertise, whereas those without technical qualifications highlighted communication, motivation, and attitude as most critical. The study contributes insights into the strategic value that technical capability adds to IT project management effectiveness through the strategic capability model for technical project management.
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