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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

End User Monitoring: A Case for Linking Static and Dynamic Models

End User Monitoring: A Case for Linking Static and Dynamic Models
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Author(s): Subhasish Mazumdar (New Mexico Institute of Mining and Technology, USA)and Wei Hu (Agilent Technologies, Inc., USA)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch099
ISBN13: 9781616921248
EISBN13: 9781466665330


End users are helpless with opaque software systems that are complex, error-prone, and equipped with incorrect and/or misleading documentation. Our approach is to allow end-users to monitor software systems; in order to tackle their formidable complexity, systems are built for on-line monitoring by basing them on an open conceptual model whose abstraction provides comprehension to the end-user. While prototyping this approach, we have found that it is not enough to have a static and dynamic conceptual model: they need to be linked. The realization of such a link can be very simple and yet very useful.

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