Workflow Systems and Knowledge Management

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Author(s): Alfs T. Berztiss (University of Pittsburgh, USA)
Copyright: 2011
Pages: 8
Source title: Encyclopedia of Knowledge Management, Second Edition
Source Author(s)/Editor(s): David Schwartz (Bar-Ilan University, Israel)and Dov Te'eni (Tel-Aviv University , Israel)
DOI: 10.4018/978-1-59904-931-1.ch149

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

The business reengineering movement has left two lasting benefits: One is the identification of an organization as a set of processes (Davenport, 1993); the other is an emphasis on knowledge management (Davenport, 1997). The process orientation finds an expression in workflow systems. Processes have to be supported by knowledge management. Our purpose here is to provide an outline of how knowledge management relates to workflow systems.

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