Will You Recall What You Knew?

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Author(s): Jerry Westfall (Liberty University, USA)
Copyright: 2009
Pages: 12
Source title: Building Organizational Memories: Will You Know What You Knew?
Source Author(s)/Editor(s): John P. Girard (Minot State University, USA)
DOI: 10.4018/978-1-59904-540-5.ch009

Keywords: Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

This chapter discusses employee recall due to training presentations. Recall is an employee’s ability to remember what they knew or have learned via a training activity. This recall is improved when one utilizes structured training material. This eliminates selective scanning and provides program control for the training material. This chapter is specifically concerned with the transition from the externalization phase to the combination phase of the SECI model where the authors turn organizational tacit knowledge into explicit knowledge. They use these explicit knowledge materials to train employees for the purpose of organizational improvement. Research into employee recall is somewhat limited at this point, but the economic and personal impact for the employee and the organization are considerable when compared to the over US$2 trillion dollars spent annually by organizations on employee training worldwide. The motivation then is to design our explicit training materials so that we receive maximum benefit from improved employee recall leading to overall improvement of our organizations.

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Will You Recall What You Knew?

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