Wiki-enabled Technology Management

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Author(s): Geoffrey Corb (Johns Hopkins University, USA)and Stephen Hellen (Johns Hopkins University, USA)
Copyright: 2009
Pages: 14
Source title: Handbook of Research on Technology Project Management, Planning, and Operations
Source Author(s)/Editor(s): Terry T. Kidd (Texas A&M University, USA)
DOI: 10.4018/978-1-60566-400-2.ch031

Keywords: Information Resources Management / Information Science Reference / Knowledge Management / Library & Information Science

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Abstract

Social networking technologies—such as Wikis, blogs and instant messaging—are increasingly being employed in business settings to support communication, collaboration and knowledge management. In this chapter, the authors discuss how a Wiki was used to facilitate project management in a large system implementation for a decentralized organization. Further, they show how it continues to add value to the organization after the project’s completion, supporting operational management activities while at the same time providing a platform for fostering and promoting innovation. They introduce important implementation considerations for deploying a Wiki in your organization, in addition to sharing observations from our own implementation that saw both successes and failures.

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