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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Why, When, and What to Outsource

Why, When, and What to Outsource
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Author(s): Donald Carpenter (Mesa State College, USA) and Vijay Agrawal (University of Nebraska - Kearney, USA)
Copyright: 2010
Pages: 18
Source title: IT Outsourcing: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Kirk St.Amant (East Carolina University, USA)
DOI: 10.4018/978-1-60566-770-6.ch001


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This chapter presents an overview of the outsourcing phenomenon, focusing on the question of why, when, and what to outsource. It provides an extensive set of guidelines for a business student to understand the nature of outsourcing. Drawing extensively on recent scholarly literature, the chapter presents a wide range of concepts. There are many causes that might lead a company to a decision to outsource. Similarly, there are many factors that contribute to an environment that is conducive to outsourcing. The question of what to outsource is answered by examining core competencies and critical success factors. The chapter also presents trends in outsourcing in specific countries and industries to help the reader understand what is possible.

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