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Web 2.0 and Government Transformation: How E-Government and Social Media Contribute to Innovation in Public Services
Abstract
The existing body of knowledge on public sector transformation explores the concept that e-government contributes to improving public sector services and increasing the participation of citizens in government planning and change initiatives. This chapter provides information on the potential for a digital ecosystem of government, citizens and businesses to use Web 2.0 and social media innovation to shape government transformation and contribute to government’s quality-of-life mission. The chapter includes examples of how web-centric technologies affect e-government innovation and proposes a new planning framework for web-centric services.
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