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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Valuing a Multiplicity of Views: How to Tap Informal Networks to See the (W)hole

Valuing a Multiplicity of Views: How to Tap Informal Networks to See the (W)hole
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Author(s): Patrice Dunckley (Mindful Connections, USA) and Suzanne Roff-Wexler (Compass Point Consulting, USA)
Copyright: 2009
Pages: 11
Source title: Building Organizational Memories: Will You Know What You Knew?
Source Author(s)/Editor(s): John P. Girard (Minot State University, USA)
DOI: 10.4018/978-1-59904-540-5.ch006

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Abstract

This chapter provides perspective and practical techniques that individuals and organizations can use to maximize knowledge transfer efforts. It illustrates the importance of using informal sources of information sharing to create a complete picture. The authors assert that using the traditional formal channels of transfer can leave holes when attempting to share the whole. Overall, the chapter offers practical, easily executable solutions that individuals can apply and that leaders can teach to fill the gaps that often go unnoticed. Influenced by sense making, storytelling, psychology, and visual mapping, the authors offer tools and provide coaching for using the tools, contained in text boxes throughout the chapter. The intent is to both introduce concepts and make them straightforward for the reader to implement.

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